User Support

Our clinical specialists are available around the clock to provide you and your team technical support right at the bedside – at any time. They have phone, text, and video-chat capabilities to assist with probe attachment, system operation, and image optimization. Our mission is to improve patient outcomes while reducing costs, and education is mission-critical to us. We see 24/7 hTEE Support as a key part of our educational commitment to our customers, so please know that we offer it free-of charge.

Contact our Clinical Support Team (516.674.5991) if you need:

  • Probe and system operation
  • Image optimization

Then call us ANY TIME! We’re ready for you 24 hours a day, 7 days a week, 365¼ days a year.

Contact our Technical Support Team (516.393.0970, Opt. 5) if you need:

  • System maintenance
  • Biomedical engineering assistance

Call us during normal business hours, or fill out this short form and we will respond as soon as possible.

User Manuals